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Support Ticket

Created At:

28 May 2024 at 09:47:22

Domain:

braveheartminiatures.co.uk

Status:

Open

Resolved

Backup/Restore

Hopefully you can help. I have been doing some work directly on my 'live' site (although it's not actually live as in accepting orders etc) and today at 10.30am I accidentally hit the clone staging site to live site. It has now of course replaced all the changes over the last 4-5 days with the 'staging site' . I know I should have been working on the staging site and NOT the live site.

Is there a periodical automatic backup that the system takes that can be used to reinstate the live site to what it was say late yesterday? If so how do I do that?

I thank you for any help and hopefully I have not just destroyed 5 days work.

Regards,
David

Conversation History

David McGoldrick

Hi,Gmail is working fine now, thanks.

17 June 2024 at 08:44:55

Ilya Gurman

Hi there, we've processed the update (assuming you used Google Workspace?) and everything should start working again in 10 minutes

14 June 2024 at 14:58:34

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:53

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:45

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:40

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:38

Ilya Gurman

Hello, it has been reconnected

11 June 2024 at 14:57:01

Brixini com

Heres the login information again if you need it

log in page: https://plentyofoysters.com/wp-login.php
username: wpworld
password: wpworld1223$%

11 June 2024 at 13:55:56

Trevor Bernhardt

Thank you

7 June 2024 at 15:20:03

WPWorld Team

Hi Trevor, yep I just "undid" the cancellation request so the hosting is fully active and subscription is on-plan.

7 June 2024 at 14:29:56

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