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Support Ticket
Created At:
10 August 2024 at 07:05:35
Domain:
sheetmusicpianists.com
Status:
Open
Resolved
Strange WooCommerce issue
Hello, I use a vendor plugin that allows vendors to have their own store. However, there has been a problem with one store owner's files not being accessible by the customers. This issue is not present with other vendors. At my previous host, they claimed to have resolved this problem and identified it as a WAF rule they corrected. However, I was frustrated and switched to your hosting because the problem persisted. I am facing the same issue now months later with you. Perhaps you're able to properly identify it?
Also, in the WooCommerce email sent to me from my recent test order, I received this message:
"Warning!
We could not verify that the email was actually from orders@sheetmusicpianists.com. Bec cautious when opening any links/attachments."
I was under the impression that all the SPF and similar records were setup properly. Do you confirm?
Thank you,
Ryan
Conversation History
Ok Naseem i see that you have transferred this domain to us, so it is completely under your control. You can change the name servers yourself on your WPPanel: https://wpworld.host/wppanel: under Domains -> muslimtherapy.com -> Change Name servers
8 September 2024 at 06:24:49
Hi Jay, can you please explain the reason to that? Since hosting cancellations on our platform are extremely rare, we really try hard to understand why those who do decide to cancel, do so. Especially after you were expressing intersest in developing your site with us. Can you please be more elaborate about the decision?
7 September 2024 at 01:01:36
Brixini com
Hello,
I have purchased the Master Jedi Plan. Please cancel my 2 other Grow Big plans but keep all 3 of my sites hosted with you. Thank you.
SY BEH
27 August 2024 at 08:26:44
Brixini com
I have 2 plans because I didnt know I can host more than 3 sites with one plan. please updatem me asap. thanks
26 August 2024 at 14:53:36
Brixini com
Hello,
Can you please terminate one of my two plans but keep all 3 website I have hosted with you please? Thank you.
Beh
26 August 2024 at 14:48:59
Hey, usually if a customer has double plan its for covering costs for custom setups. I'll have the team reviewing your history and update you asap
25 August 2024 at 16:44:47
Ed can we mark this issue resolved?
23 August 2024 at 01:55:23
Ilya Gurman
Hi Ed, alright let us know if more help is needed. You can use any service (Example: Google Drive) to send us uploaded files
20 August 2024 at 09:19:14
Ok, they sent me another .co and your system accepted it. So maybe it will work for me know.
20 August 2024 at 00:13:20
I reactived the free sll so the site will not give the rejection in Chrome. But I want my own ssl cert on the site.
20 August 2024 at 00:03:59