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Support Ticket
Created At:
5 May 2024 at 22:59:35
Domain:
taxisincarlisle.co.uk
Status:
Open
Resolved
I am unable to login to admin page of my website
Hello,
I am writing to follow up on my email from yesterday. I wanted to confirm that the issues I previously raised have not been resolved.
I am having trouble with the lost password feature on the website https://taxisincarlisle.co.uk/super-admin/. When I try to use it, I receive the following error message:
"Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password."
This issue is causing problems for my business and I would appreciate it if you could address it as soon as possible. I need to be able to use and update the website again.
Thank you for your assistance.
Best regards,
Raj
Conversation History
Dear Marielisa,
I understand your frustration, yet this has nothing to do with our servers or our hosting platform as the error originates from "wc-notice-functions" WooCommerce plugin and it is clearly seen in the logs. There's a null object being passed as a parameter onwards to the chain. This could be caused due to version mismatch or conflicts between plugins included in the chain (SV_WC_Payment_Gateway_Direct & Woocommerce). It's an application layer error.
What i'd suggest is contacting Woocommerce support, as this is completely non related to the server or the infrastructure.
10 September 2024 at 01:05:52
Ok Naseem i see that you have transferred this domain to us, so it is completely under your control. You can change the name servers yourself on your WPPanel: https://wpworld.host/wppanel: under Domains -> muslimtherapy.com -> Change Name servers
8 September 2024 at 06:24:49
Hi Jay, can you please explain the reason to that? Since hosting cancellations on our platform are extremely rare, we really try hard to understand why those who do decide to cancel, do so. Especially after you were expressing intersest in developing your site with us. Can you please be more elaborate about the decision?
7 September 2024 at 01:01:36
Brixini com
Hello,
I have purchased the Master Jedi Plan. Please cancel my 2 other Grow Big plans but keep all 3 of my sites hosted with you. Thank you.
SY BEH
27 August 2024 at 08:26:44
Brixini com
I have 2 plans because I didnt know I can host more than 3 sites with one plan. please updatem me asap. thanks
26 August 2024 at 14:53:36
Brixini com
Hello,
Can you please terminate one of my two plans but keep all 3 website I have hosted with you please? Thank you.
Beh
26 August 2024 at 14:48:59
Hey, usually if a customer has double plan its for covering costs for custom setups. I'll have the team reviewing your history and update you asap
25 August 2024 at 16:44:47
Ed can we mark this issue resolved?
23 August 2024 at 01:55:23
Ilya Gurman
Hi Ed, alright let us know if more help is needed. You can use any service (Example: Google Drive) to send us uploaded files
20 August 2024 at 09:19:14
Ok, they sent me another .co and your system accepted it. So maybe it will work for me know.
20 August 2024 at 00:13:20
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