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Support Ticket

Created At:

28 January 2024 at 20:46:48





can not log in

are you having server problems. I was working on this site when suddently it could not save to the site but would hang up.

I thought it might be due to my being logged in for too long a period so I logged off and then attempted to log back in. It would not allow me to log back in.

After several attempts I received this error message:

Due to an excessive number of login attempts your account has been temporarily disabled. Please try again in

Please reset this so I can log into the account and continue working.



Conversation History

Daniel Kazak

Steps were provided via chat :)

28 February 2024 at 06:23:12

I send you an email on

24 February 2024 at 10:46:13

Hi there, 1) It isn't new, it is an anti DDoS/Bot mechanism that kicks in (only one time) when a visit has been recognized from a bot-suspected IP like a VPN or incognito window. After it has been done once, everything else would load just normally right away in that session. 2) I'm not entirely sure how to help you with Jetpack as this isn't our item, what is the exact error? Did you ask Jetpack support? 3) I'm sorry but I didn't quite understand the question there, can you explain which visit doesn't load?

23 February 2024 at 13:46:13

Daniel Kazak

Hi, the promotion pricing is for bi-annual payment term. Please see the checkout page again.

21 February 2024 at 08:14:38


Hi, I didn't receive your response. Maybe it would be better to give a refund of the plan amount. I mean the difference between the "Grow Big" plan to the "Master Jedi". since I'm not taking advantage of the benefits of the "Master Jedi" plan. Waiting for your answer. Thanks

13 February 2024 at 11:37:08

Hi there! Due to a large influx of new customers during the Christmas & New Year's period, we're a little behind on SEO reports and link deliveries, since we're working on thousands of sites at once. Briefly looking at our Agency SEO tools I can see a huge jump in stats and ratings for the domain ( so I will make sure that report will be sent to you within next week!

4 February 2024 at 18:41:24

Hello, thanks for writing in. For your first question, the max execution time for our cloud network is set at 300 seconds, that's 5 minutes and more than enough for any process of a single PHP process/call including Lumise, you can ignore any notices and simply use it, increasing that time puts the entire network in overload jeopardy. For your second question: You may need to change the upload folder -

2 February 2024 at 18:55:04

can you please tell me how I can cancel my contract with you.

31 January 2024 at 12:14:34

can you please tell me how I can cancel my contract with you.

31 January 2024 at 10:36:00

No what I want to do is cancel scentsandmore and add my existing site using you as the provider. I realize that I have already purchased the domain name and it exists for 1 year . I no longer need scents and more and want to know what the ramifications are for canceling

30 January 2024 at 15:23:39

WPWorld Team

I did not quite understand the request. You mentioned a few times, yet you said you have an "existing" website running for year, but I don't see a mention of what that existing site/domain is? And what would be the goal, migrating your existing site into

30 January 2024 at 14:15:19

WPWorld Team

Hi Beverley!

30 January 2024 at 14:12:36

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