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Support Ticket

Created At:

10 January 2024 at 16:22:11

Domain:

fibromyalgiapainsymptoms.com

Status:

Open

Resolved

restore did not work

I created a backup for this site this morning as I was going to make a change to the site using one of the theme's demo plugins.

I thought the demo plugin might lose the site content but it actually trashed the site. As a result the site now shows

So I tried to restore the site using the backup and the control panel. The control panel reported the restore was complete.

10/01/2024, 8:00:52 am
Delete all files and restore the zip file
Yes
Restore complete

However when I go to the domain in the browser the site is not restored. I have purged cache using the control panel and on the browsers. I have tried three different browsers.

Could you please check to see why the backup did not restore the site and use the backup to restore it.

Thanks,

Ed

Conversation History

David McGoldrick

Hi,Gmail is working fine now, thanks.

17 June 2024 at 08:44:55

Ilya Gurman

Hi there, we've processed the update (assuming you used Google Workspace?) and everything should start working again in 10 minutes

14 June 2024 at 14:58:34

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:53

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:45

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:40

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:38

Ilya Gurman

Hello, it has been reconnected

11 June 2024 at 14:57:01

Brixini com

Heres the login information again if you need it

log in page: https://plentyofoysters.com/wp-login.php
username: wpworld
password: wpworld1223$%

11 June 2024 at 13:55:56

Trevor Bernhardt

Thank you

7 June 2024 at 15:20:03

WPWorld Team

Hi Trevor, yep I just "undid" the cancellation request so the hosting is fully active and subscription is on-plan.

7 June 2024 at 14:29:56

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