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Support Ticket

Created At:

5 July 2024 at 18:30:35





Website is down

I have set everything up and I have checked for propagation and it looks like the domain redirection has propagated in most places:

But now that it is pointing to this server, it is down. From the beginning where I was able to see it from my location, it has been down. I get the "Forbidden You don't have permission to access this resource."

I have checked if it's only from my end, but it seems to be down everywhere from the moment I moved it here.
I really need your urgent help. Something might not be configured right on the server because everything else is in place.
Please help, this really can't wait for a day before you reply.

Conversation History

Marielisa Hernandez

Yes, thank you. I completely deleted the website and added it again. Now it's installed and working, thank you

15 July 2024 at 14:55:47

Evren Kocbay

Please optimize all my websites for TURKEY location. Now their speed scores are very very low from Turkey location. except for it should be optimized for UK
If you can do it as promised I will not cancel my plan.

12 July 2024 at 19:24:49

Evren Kocbay

I became sure that I have no way other than using a server based in Turkey. I am sorry but in the future with aiming visitors from US and UK i will be with you. but now i have to leave. so just help me with proper leaving

12 July 2024 at 09:23:21

Evren Kocbay

I tried. seems defined but on the website I still see myself as regular user and cant reach the admin panel of wordpress. It is same for all my sites. maybe related with migrating

4 July 2024 at 09:44:20

Ilya Gurman

Hi there, let me show you how to create an admin user from your WPPanel:


4 July 2024 at 09:18:09

Ilya Gurman

I have tested from a few devices and can't see an issue with

2 July 2024 at 18:53:16

David, are you still experiencing this issue?

2 July 2024 at 16:24:43

David McGoldrick

Hi Ilya,

The site is, the temp domain doesn't load and when I try with my username and password I get a message saying something about making sure I am not a robot but it fails to log-in and reloads the log-in screen.

Regards, David.

25 June 2024 at 05:12:05

Ilya Gurman

Hi David, which site are you referring to? If you have created a new site on the platform, all you need to do in order to setup wordpress is go to the domain (or temporary domain) in your browser.

24 June 2024 at 12:05:50

David McGoldrick

Hi,Gmail is working fine now, thanks.

17 June 2024 at 08:44:55

Ilya Gurman

Hi there, we've processed the update (assuming you used Google Workspace?) and everything should start working again in 10 minutes

14 June 2024 at 14:58:34

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:53

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