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Support Ticket

Created At:

20 May 2024 at 00:17:26

Domain:

RESET_ALL

Status:

Open

Resolved

I cannot access my domains.

I need cpanel access to all the domains associated with my account(s), both the pre-migration sites (including meekdual.com, dirtypaletteparties.com), as well as the new post-migration site knottedbynature.com.

The cpanel does not work. I would prefer to access the cpanel of each site individually or WHM access.

Conversation History

Upon further review, I can see that the domain xdelo.com is currently pointing to Cloudflare, and I’m able to access the content stored on the WPWorld server using the host file. The content is also available in your WP panel, which you can check by logging in.

Could you let me know specifically where you're facing issues with xdelo.com? Additionally, what error are you encountering when trying to create a new site? It would be helpful if you could provide those details so I can look into it further.

You can use the below URL to manage your account

https://panel.wpworld.host/services/f1f88c32963fe0df/service-overview

5 October 2024 at 10:58:35

Could you please elaborate on the issue, so that we can assist you further in this regard.

5 October 2024 at 05:16:59

Daniel Kazak

Could you please clarify the request? Do you wish to transfer ownership of this website to another user? Or do you wish to grant that user access to this website? Thanks

4 October 2024 at 08:08:03

EmbeTronicX NextGen Solutions

Still the images are not visible.

3 October 2024 at 07:35:32

Hello

Thank you for your time and patience.

We have activated this. Could you give that around 30 minutes to take effect and get back to us if the issue still persists

Hope it helps, Kindly check and get back to us in case of any concerns.

2 October 2024 at 22:39:52

Rohan Matthew

Thank you for your response.

We will have this checked and update you, please hold on for further updates.

Meanwhile, your time and patience will be appreciated.

2 October 2024 at 22:26:25

EmbeTronicX NextGen Solutions

Please do that for me.

2 October 2024 at 21:08:09

Chinyere Nwosu

The problem persists. I noticed that you have replaced the wpworld.host part but there is an error in what was used, not of the links can reach the server.
https://hqwordscom/10-things-i-hate-about-you/

It says hqwordscom instead of hqwords.com

2 October 2024 at 12:47:30

Rohan Matthew

Hello,

Thank you for your time and patience

We have options for the control panel and edge cache available, and we can use the Web Optimisation Wizard. Additionally, you can compress the images directly. You may proceed on your end using your control panel area, or kindly provide confirmation, and we will check it from our side.

2 October 2024 at 11:29:55

Rohan Matthew

Hello,

Thank you for opening the support ticket.

We will have this checked and update you accordingly, please hold on for further updates.

Meanwhile, your time and patience will be appreciated.

2 October 2024 at 08:37:54

Hello,

Thank you for your time and patience.

Kindly note that we have performed a WP search-replace within the database to replace all instances of "hqwords-com.us.wpworld-host.com" to "hqwords.com"

Could you kindly check and confirm if the issue still persists.

Regards,
Rohan Matthew
Support team

1 October 2024 at 22:13:46

Chinyere Nwosu

The link above is just an example. The links we added within our posts have changed structure and has the wpworld-host.com added to it. Here is another example from the article 'Fire and Ice
Article link - https://hqwords.com/fire-and-ice/
Internal link (anchor text = The speaker) - https://hqwords-com.us.wpworld-host.com/10-things-i-hate-about-you/
I checked through several posts and the internal links structure are similar to this.

1 October 2024 at 18:51:45

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