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Support Ticket

Created At:

29 January 2024 at 00:36:52

Domain:

Howtocareforadog.com

Status:

Open

Resolved

can not log in to my domains from the control panel

It's happening again. It's not allowing me to log in and giving me the 8 hour locked out message.

I found I can go to the domain name that I can type the domain name into the browser, click on dashboard when the site is displayed and be taken into the Wordpress dashboard to edit the site. I can use domainname.com/wp-admin in the browser and log into the site to edit it.

However I can not use your control panel to log into the site. When I go to https://www.wpworld.host/ and click on dashboard I am taken to https://www.wpworld.host/dashboard with the domains displayed. When I click on Manage for a domain I am taken to https://www.wpworld.host/manage-website/puglanding.com where I see GoTo WpPanel.

When I go on GoTo WpPanel I am taken to https://www.wpworld.host/manage-website/puglanding.com where I see a white box with a blue button that says GoTo WpPanel on it. When I click on the blue button I am take to https://panel.wpworld.host/login.

This time I clicked on Show Credentials to ensure I was using the right login information. I enter the login information provided and am taken to a login page that flashes, then takes to a second page https://panel.wpworld.host/login that has a plain white box on it with a place to enter username and password. I enter the creditials I got from the previous page.

I am taken to https://panel.wpworld.host/login/authenticate with the error message:

Account Disabled
This account has been disabled due to an excessive number of login attempts. Please reset your password to have this restriction lifted.

This is on a new domain I set up a little earlier but the same thing happens on all my domains.

Conversation History

David McGoldrick

Hi,Gmail is working fine now, thanks.

17 June 2024 at 08:44:55

Ilya Gurman

Hi there, we've processed the update (assuming you used Google Workspace?) and everything should start working again in 10 minutes

14 June 2024 at 14:58:34

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:53

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:45

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:41

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:40

Togrul Memmedli

We made Wordpress SMTP settings but wordpress does not send mail

14 June 2024 at 14:02:38

Ilya Gurman

Hello, it has been reconnected

11 June 2024 at 14:57:01

Brixini com

Heres the login information again if you need it

log in page: https://plentyofoysters.com/wp-login.php
username: wpworld
password: wpworld1223$%

11 June 2024 at 13:55:56

Trevor Bernhardt

Thank you

7 June 2024 at 15:20:03

WPWorld Team

Hi Trevor, yep I just "undid" the cancellation request so the hosting is fully active and subscription is on-plan.

7 June 2024 at 14:29:56

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