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WPWorld Refund Policy

Last Updated: September 2023

Standard Refund Terms

 

Products purchased from WPWorld may be refunded only if canceled within 30 days of the date of the transaction. This policy ensures that our customers have the opportunity to evaluate our services and determine if they meet their needs.

Cryptocurrency Transactions Due to their nature, transactions made using cryptocurrencies, tokens, or digital assets are generally irreversible. Their exchange rates are highly volatile and transitory. Therefore, we cannot be responsible for any risks, including but not limited to exchange rate risk and market risk. Products purchased using these methods of payment will not be refunded.

Date of the Transaction For the purposes of this Refund Policy, the “date of the transaction” refers to the date of purchase of any product or service. This also includes the date any renewal is processed by WPWorld in accordance with the terms and conditions of the applicable product or service agreement. Customers may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Products Eligible for Refund Under Standard Terms

  • Hosting (all plans, except first payment after Free Trial)

  • SSL Certificates

  • Daily Backups

  • CloudFlare Services

  • WPWorld Email Services

  • Priority Support

  • VPS Plans (Windows, Linux, Minecraft, etc.)

  • SEO Primer Plan: This plan is free for every site and included in all our hosting plans.

Non-refundable Products

  • Redemption Fees

  • Domain Name Renewals

  • Successful Domain Name Transfers

  • Privacy Protection

  • Certain specialized SEO Plans

  • Google Workspace Email

  • Any products/services suspended, canceled, or terminated due to abusive usage or violations of our Terms and Conditions.

SEO Primer Plan Specific Refund Terms

  • If a user has already utilized their free "SEO Primer" plan, any fee paid for additional SEO services on a monthly or annual basis is non-refundable.

  • If the additional SEO services are purchased on a bi-annual or 4-year plan, they are eligible for a 60% refund.

Special Refund Terms

Certain products, like new domain name registrations or domain name transfers, have specific refund terms based on their registration period and the domain type.

Refunds for Special Deals

Occasionally, WPWorld offers promotions (e.g., free domain with a 12/24/48-month hosting plan). In such cases, we reserve the right to refund the difference between the paid amount and the price of the free domain, allowing the customer to continue using the domain name for the remainder of its term.

Payment Methods and Refund Eligibility

Refund eligibility may vary based on the payment method used. Some payment methods, like Multibanco and others, may not be eligible for direct refunds but may be refunded to a WPWorld balance or a valid PayPal account belonging to the customer.

Chargebacks

Chargebacks will be considered a breach of payment obligations and may lead to account termination and loss of data. Customers are encouraged to contact WPWorld Customer Support before initiating a chargeback to avoid unintended service cancellations and account blocking. Applicable fees and a re-payment of the disputed amount will be required to resolve chargeback cases.

Refund Requests and Queries

To request a refund or if you have questions about our Refund Policy, please contact our Customer Support team. We're dedicated to ensuring that your experience with WPWorld is satisfying and meets your needs.

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